Warranty & Privacy | A.G. Smith

Warranty & Care

CARING FOR YOUR REFINISHED ITEMS

FOR THE FIRST 48 HOURS:

IF YOU SEE ANY BUGS, DIRT, ETC., LEAVE IT ALONE. AFTER 48 HOURS, IT SHOULD WIPE OFF WITH A WET WASHCLOTH.

WAIT AT LEAST 36 HOURS BEFORE CAULKING THE TUB. YOU MAY TOUCH THE TUB, BUT DO NOT PUT ANY PRESSURE ON IT. PLEASE FOLLOW THE INSTRUCTIONS ON YOUR TUBE OF CAULKING (WE RECOMMEND POLY SEAM SEAL). ALLOW IT TO DRY FOR THE RECOMMENDED TIME OR IT WILL NOT WORK.

CLEANING INSTRUCTIONS: for the first 30 days, only soap and water should be used. After this time, use only non-abrasive, liquid cleaners on your refinished surface. Use spray cleaners such as Formula 409, Fantastic, or any liquid cleaner which does not contain abrasives, bleach, or chlorine. For best results, spray the surface and let it penetrate for 3-5 minutes before wiping. A “Tuffy” scrub pad or any plastic cleaning pad designed for use on Teflon surfaces works well. Extend the life of your refinished surface with the use of “Gel Gloss” (available at most super markets) or any polymer-based polish every six months.

If your tub has had a textured non-slip surface applied in the bottom. DO NOT USE ANY BATHMATS, STRIPS, BUTTERFLIES, FISH, OR ANYTHING ELSE ON YOUR TUB. IT WILL RUIN THE FINISH AND VOID YOUR WARRANTY.

CHIP REPAIRS AND TOUCH-UPS: When our workmen do a chip repair or touch-up, the finish will need 24-48 hours to cure thoroughly. Please do not use the fixture during this time and see to it that the repaired areas remain free of water.

LIMITED WARRANTY

Bathtubs, wall tile, and fiberglass fixtures are warranted for a period of Two Years against peeling or other failure of adhesion of the coating. Refinishing done on sinks, counter tops, floors, spot (chip repairs) and all other surfaces are warranted for a period of One Year against failures of adhesion, unless some other period is otherwise stated on the face of the invoice. This warranty is provided by the office listed above which performed the work and is subject to the following conditions which will void your warranty:

1. The surface must not be allowed to remain continuously wet from items such as bath mats left on the surface without drying out between use.

2. The fixture must not be used for water storage or contain standing water for extended periods of time. 3. Damage caused by continuous wetness from leaking or dripping plumbing.

4. Damage, chips, or nicks caused by sharp or falling object or by misuse.

5. Staining or discoloration from chemicals, bleaches, rust, hair dyes, or bath oils and soaps.

6. The use of abrasive cleaners.

7. Any movement in the substructure of the surface which causes movement in the refinished surface resulting in cracks or splits in the refinished surface or grout lines.

In the event of any failure covered under this warranty, A.G. Smith Refinishing will, at our option (1) repair the failed area, (2) refinish the entire fixture, or (3) refund the price of the job to you. Caulk, plumbing, and shower doors are not warranted. Travel charges may apply if the fixture is located out of our service area.

Last Updated: July 11, 2024

A.G. Smith Refinishing encourages our customers, suppliers, commercial visitors, business associates, employees, investors and other interested parties to read this Privacy Policy (the "Policy"). This Policy describes how your personal information is collected, used, and shared when you visit or fill out a form on the website (the “Website”).

Types of Personal Information We Collect

When you visit the website, we automatically collect certain information about you or your device, including information about your web browser, IP address, geographical location, browser type and version, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages, what websites or search terms referred you to the website, and information about how you interact with the website (such as page views, website navigation path and the frequency and pattern of your service use). We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you fill out a form on the website, we collect certain information from you, including your name, street address, email address, and phone number. We refer to this information as “Contact Information”.

When we talk about “Personal Information” in this Policy, we are talking both about device information and contact information (collectively, the "Information").

Opt-Out

You can opt out of some of these advertising services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

How do we Use Your Personal Information?

We use the information that we collect generally to understand the scope of the potential project you may hire A.G. Smith Refinishing for and the location of the potential project. Additionally, we use this information to:

• communicate with you;

• screen requests for potential risk or fraud; and

• when in line with the preferences you have shared with us, provide you with information or advertising relating to our services.

We use the information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

A.G. Smith Refinishing may use anonymous cookies to track information on your browsing history, and third-party advertising networks, such as Google Adwords, Google Express, Facebook, LinkedIn, and Twitter etc, may use the information to serve ads to you on behalf of A.G. Smith Refinishing on other sites throughout the Internet. Service providers (third-party advertising networks) use cookies and those cookies may be stored on your computer when you visit our website.

In addition to the specific purposes for which we may process your information set out in this Policy, we may also process any of your information where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Sharing Your Personal Information

We may share your information with third parties to help us use or process your information, as described above. We also use Google Analytics to help us understand how our customers use the website -- you can read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you make a request through the website, we will maintain your information for our records unless and until you ask us to delete this information.

Information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your information as follows:

While it is not possible for us to specify in advance the periods for which your information will be retained, we will determine the period of retention based on the following criteria: the period of retention of information will be determined based on when the information was received by us, whether or not a contract was established between you and us.

A.G. Smith Refinishing does not control the information retention policies of the third-party sites with whom we share your information. We recommend that you familiarize yourself with the privacy policies of those organizations.

Notwithstanding the other provisions of this Policy, we may retain your information where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Minors

The website is not intended for individuals under the age of 16.

Online Privacy Policy Only

This Policy applies only to information collected through the website and not to information collected offline.

Consent

By using the website, you consent to the website’s Privacy Policy.

Changes

We may update this Policy from time-to-time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons; by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this Policy.

This website is owned and operated by A.G. Smith Refinishing.

For more information about the Privacy Policy, if you have questions, or if you would like to make a complaint, please contact us using the contact information shown on our Site.